Business Process Manager - Repair Centre (Group Innovation Team)

Kigali, Kigali City, Rwanda · Technical


Energy access in sub-Saharan Africa is a significant problem, with more than 600 million people currently without mains electricity supply. For example, in Rwanda, 9.5 million people or 81% of the population cannot access mains electricity, which has a negative impact on quality of life and limits people’s chances of achieving economic prosperity.

BBOXX is helping to address this issue by providing off-grid communities in developing countries with smart, affordable and clean energy solutions. BBOXX customers typically use a Pay-As-You-Go payment method, which offers more access to people who are able to have electricity at home at a price they can afford. To date BBOXX has installed more than 150,000 systems and provided around 750,000 people with access to energy. We are the leading global off-grid solar company, and are fully vertically integrated, controlling every part of our customer experience.

We invite you to join us on this journey to electrify the off-grid world!

Check out our impact here

Title: Business Process Manager – Repair Centre (Group Innovation Team)

Reports to: Head of Technical Care (Group Innovation Team)

Location: Kigali, Rwanda

Your role

BBOXX is building the next generation utility platform to deliver a range of life-enhancing services, from solar to cooking gas to internet, to hard-to-reach customers in developing countries. As a Business Process Manager you are responsible for analysing, designing, developing, implementing and evaluating a set of process that form the BBOXX operating model. You will drive the vision for this part of the business, build tools and training to implement change, and will be the subject matter expert. You will own the metrics around that process and will have control over the strategies you choose to improve the business.

As Business Process Manager you will be responsible for the processes within the Refurbishment Centre including from diagnosis to repair, QC and management processes. You will be tasked with designing a repair centre, tools and management processes that can be set-up rapidly, is lean to operate and has a fast throughput.

Collaborate with Head of Technical Care to create and communicate vision for business area;

Analyse current problems in refurbishment centres;

Develop process changes;

Create implementation packs

Impact KPIs


About you

Foundation in Engineering (Degree in Electronic & Electrical Engineering or Mechanical Engineering)

Two years consulting experience (Operational or Strategy)

Experience implementing operational changes or managing business operations

Communicator with clarity in cross-culture situations

Fluency in English

Desirable (not essential)

Experience in off-grid solar

Fluency in French

Experience with electronic hardware

Experience writing software

Familiarity with Agile project management framework

Experience with Human Centred Design

Core Competencies

ANALYTICAL PROBLEM SOLVING: Thinks in a structured and reconciles qualitative insights with data

BUSINESS ACUMEN: Creates business cases and ensures focus on most valuable problems first

SELF-MOTIVATION: Identifies problems and leads the collaborative charge to solve them

THOUGHT LEADERSHIP: Generates ideas and uses strong leadership & influencing skills to drive change

TECHNICAL EXPERTISE: Uses foundation in engineering able to understand solar, IoT and technical processes


Competitive salary and comprehensive medical insurance

Free lunch at your choice of restaurant

Our relentless commitment to personal development and career growth

This role is based at our HQ in Kigali, Rwanda - the 9th safest country in the world AND one of the most beautiful. You would get incredible opportunities to adventure and travel around the world (E Africa, UK, Asia), and you would be working with the smartest, most passionate, and most ambitious people in the industry (ex-Bain/BCG/investment banking).

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